Request Help
For app support or privacy questions, contact support@shopmatehq.com. Include the device model, platform, app version, operating system version, and a short description of the issue if you are reporting a bug.
Delete Your Account
You can delete your account directly in the ShopMate app: Settings > Delete Account. If you cannot access the app or need help with the deletion flow, contact support from the email address associated with your account.
Camera Permission
If receipt capture or barcode scanning cannot open the camera, check your device settings and confirm that camera access is enabled for ShopMate. Good lighting and a flat receipt surface can improve receipt detection quality.
Photo Permission
If you cannot choose a receipt photo, check your device settings and confirm that photo access is enabled for ShopMate. You may grant access to selected photos or your full library, depending on your platform settings.
Location Permission
Location permission is optional. If store results or nearby store selection do not look right, check whether location access is enabled and confirm that the selected store is the correct one for the price entry.
Receipt and Barcode Scan Quality
For best results, place the full receipt inside the frame, avoid glare and heavy shadows, flatten folded paper, and review every detected item before saving selected prices. For barcodes, keep the barcode flat, centered, and well lit.
Privacy Contact
Privacy questions and account requests can be sent to support@shopmatehq.com. The Privacy Policy is available at shopmatehq.com/privacy.