Delete in the app
- Open ShopMate. For a registered account, sign in to that account. To delete guest data, stay in your existing guest session; you do not need to create an account.
- Open Settings and choose the account-deletion or guest-data deletion option for your session.
- Review the permanent-deletion warning and confirm.
- For a registered account, sign in again if requested. Recent account authentication is not required for guest-data deletion.
Follow the displayed progress until ShopMate confirms remote deletion is complete. Clearing the app locally is not confirmation that the server has finished. Guest-data deletion is also available in Settings. If a request remains pending or fails, follow the retry instructions or contact support.
Request deletion without the app
If you cannot access ShopMate, email support@shopmatehq.com from the email address associated with your account. Use the subject “ShopMate account deletion request” and identify whether you use iOS or Android. We will verify account ownership before processing. Never send your password, receipt images, or identity documents by email.
Data removed
A completed request removes your ShopMate Firebase Authentication account and profile, authored reviews and reports, private activity and household records, private contribution records, associated uploaded files and photos, and personal price notes and ownership links. It does not delete your separate Apple or Google account.
Data retained without your identity
Some shared product/store facts and de-identified price history may remain without personal ownership links where lawful, along with non-identifying operation records. Personal ownership links are replaced with a deleted-user marker; personal price notes, correction identity and associated photo links are removed. Authored reviews are deleted, not retained as community history. A temporary account-linked protection record blocks older sessions during deletion and for two hours afterward while older sign-in tokens expire. After that period, the record becomes eligible for automatic deletion and may remain until cleanup runs.
Questions or status
For help or the status of a deletion request, contact support@shopmatehq.com. We do not represent an account as deleted until the in-app workflow or support process confirms completion. Read the ShopMate Privacy Policy for more information.